Updated March 30, 2020.
In light of the recent shelter in place restrictions due to COVID-19, we are making some necessary changes to help us all get safely through this difficult time. We are confident that these changes to the flow of our business will allow us to continue to care for your pets.
We are unable to accommodate any walk in appointments at this time. Please call before arriving with your pet.
We will no longer allow clients into the building in order to practice social distancing and protect each other. When you arrive at the hospital, please call us to inform the staff that you are outside. (336) 227-9979
When you arrive in our parking lot, please phone our office to let us know you are here. We will connect you to a staff member that will check you in over the phone. After check in, you will be asked to bring your pet to the door on the left side of our building. A staff member will unlock the door for you. Please wait to enter until the staff member has stepped out of the vestibule.
When you enter, carefully leave your pet in the kennel provided. For cats and small dogs in carriers, you may place your own carrier onto the floor. Then step out of the front door to our parking lot. Please hold the front door shut and wait for our staff member to come in and secure your pet. Once your pet has been seen, our doctors will call to go over their findings and work with you to create a treatment plan. Our receptionists will then call for payment by phone and will email you your receipt.
Convenient Care. We understand that with schools out of session and many working from home, scheduling a specific appointment time could be difficult. At a convenient care appointment, your pet is welcome to stay with us during our hours of business for convenient care exams and needed diagnostics.
Scheduled Appointments. We are still offering scheduled appointment times. We ask that you wait in your car while we complete your pet’s exam.
TeleVet. We are asking that clients needing to update wellness exams that do NOT have any questions or concerns consider scheduling an online consultation or book an in person appointment in May. We are also offering telemedicine consults for issues such as allergies/ dermatology, coughing, sneezing, diabetic care and management, external parasites (fleas, mites, ticks, etc), gastrointestinal upsets, hospice care, medical progress exams, behavioral consults, suture checks, nutritional concerns, medication refills, arthritis and pain management.
If it’s your first time using Televet, it’s as easy as 1, 2, 3.
- Download TeleVet here, enter 27215 for your zip code and search for Town N Country Animal Hospital.
- You will set up a brief profile for your pet and submit a request for a consultation.
- Enter the code HomeCare for 10% off the usual price. This will allow you to consult with us from the comfort of your home for the cost of a regular visit.
Bathing, Day Care, Boarding. We are still offering daycare and boarding services because know that many of clients are considered essential employees. To reduce your wait time, boarding forms should be filled out in advance:
Please call when you arrive and follow the instructions above!
Food and Medicine Pickup. We ask that you call before coming in to pick up any medications or food. Anticipating your needs and arrival time, will help us limit lobby traffic and congestion.
Again, we are unable to accommodate any walk in appointments at this time. Please call before arriving with your pet.
Please know that we are taking all the recommendations that the CDC has made to heart. We love our clients very much, but ask that you understand the important need for social distancing right now. Your pets are an extension of your family and during times like these, we know that caring for your family comes first. We will be here to help you every step of the way.
Thank you in advance for your cooperation and understanding.